Reservations & Cancellations

  • No, all reservations must be guaranteed with a valid credit card. We accept Visa, Mastercard, American Express & Discover.
  • The total payment of your stay will be debited 72 hours before your arrival.
  • A pre-authorization of $230 will be captured on your credit card upon arrival.
  • You can cancel your reservation without charge up to 72 hours before your arrival.
  • Once the 72 hour deadline has passed, no refund or partial credit will be given.
  • In case of a shortened stay and early departure, no refund or partial credit will be given.

Check-in & Check-out

  • Check-in time is from 4:00 pm.
  • If you plan to check in after 10:00 pm, please let us know in advance.
  • Check-out time is 12p
  • Depending on availability and for an additional fee, it is possible to access the accommodation before 4pm on the day of arrival.
  • Depending on availability, a late check-out can be offered,
    • until 3:00 pm (extra charge of 30$ + tx), or
    • until 6:00 pm (extra charge of 50$ + tx)

House Rules

  • Yes, we are a 100% smoke-free environment. It is strictly forbidden to smoke inside the loft (including the veranda), as well as on the entire property grounds  outside.
  • An additional fee of $200 + tx may be charged for non-compliance.
  • No, you are not allowed to keep animals on the property (indoors and outdoors).
  • An additional fee of $200 + tx may be charged for non-compliance.
  • The number of guests must be confirmed at the time of booking.
  • Rates quoted are for double occupancy; additional charges per person (child or adult) per night apply.
  • Maximum occupancy of the loft is four (4) people.
  • Subject to availability and upon request only, special arrangements can be made to accommodate a group of five (5) guests (one (1) additional child). Additional charges apply.
  • Yes, you are allowed a maximum of four (4) visitors during your stay, these must be communicated to us in advance. (This limitation is subject to change according to government regulations related to COVID-19).
  • Visitors are not allowed to stay overnight and must leave the property by 10:00 pm.
  • Parties and large gatherings are strictly prohibited.
  • If you notice any breakage, please notify us immediately and prior to your departure.
  • We reserve the right to assess the damage and apply penalties and charges for replacement or repair if necessary.

The Loft

  • No, unfortunately the loft is located on the 2nd floor and accessible only by stairs.
  • Yes, you have a free parking space reserved for your use.
  • The loft has a standard 120V outdoor outlet that can be used for this purpose. 
  • In addition, there are 2 fast charging stations in Waterloo, at
    • 5491 rue Foster, and
    • 4990 rue Foster
  • You are not allowed to bring bicycles inside the accommodation.
  • However, bicycles and sports equipment can be stored in the veranda.
  • Yes, one (1) extra single bed can be provided in the loft, subject to availability.
  • Additional charges apply.



Your right to privacy is important to us and we will not disclose any personal information to other third parties.

We need the following information to process your reservation:

Your name (first and last name).
We may also ask you for the names of all guests.
Your address (street, city, postal code and country)
Your email address (e-mail)
Your cell phone number

You will also need to enter your credit card information (number, expiration date and CVV) to confirm your reservation. However, we do not store this information on our servers.

If you have any questions about our privacy policy, please contact us.

For the full content of reservation and cancellation policies, house rules and our privacy policy, click here.

All prices shown are in Canadian dollars.

Sign up for our newsletter!


911 rue Western
Waterloo, QC J0E 2N0

CITQ Establishment No. 221460


+1 (450) 877-2141


+1 (450) 877-2141

Reservations, cancellations, house rules & confidentiality

Copyright © 2021. L’Alcôve des Céramistes. All rights reserved